ASSISTANCE
ASSISTANCE
Our service available for all your needs
OVERVIEW
SATE
has created a solid, competent and responsive assistance network to help customers.
Our customers are always satisfied because they can rely on a full range of assistance channels, from telephone contacts, to sending staff on site to a precise, accurate remote diagnosis service to minimize any machine downtime.
We are here, but you can find us
anywhere!
SATE's headquarter is located in Serravalle Pistoiese, in Tuscany, Italy. A place in a wonderful location, surrounded by nature, culture and history that helps us to think in incredible new ways.
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To be near our customers we have agents in various part of the world that can help you with your needs.
Spare parts
Each piece of SATE's machines are made with love, but nothing lasts forever, sometimes you will need a spare part.
All the parts are suitable for all the machines, even the oldest. They are available to you worldwide.
Just ask, it's easy and fast and will come to your job place in an incredible fast way, including all the electronics components!
Contact usto find the nearest authorized assistance centre or become part of our army.
SAT(E)sfaction
on field...
SATE
has created a solid, competent and responsive service to help customers.
Our customers are always satisfied because they can rely on a full range of assistance, from telephone contacts, to sending staff on site to a precise, accurate remote diagnosis service to minimize any downtime machine.
As a team we are always ready to run in case something fails to meet the specifications we have secured, engaging any resource helpful to solve the problem.
We are sure that our customers are unlikely to need us over time, however we don't want their precious investment to be slowed down, so we are always ready to intervene to minimize machine downtime, maximizing productivity.
...and around
the world
To ensure a fully satisfying experience, our customers will be able to contact SATE agents around the world, who will guide them to the most suitable solution in the minimum possible time.
SATE
service is one of the most efficient in our industry and works with the same spirit of flexibility and customer attention that has always characterized the spirit of the company itself.